Privacy Policy

Introduction

Welcome to https://companion-care-los-fresnos-texas.primarycareaid.com (hereinafter referred to as “Companion Care Los Fresnos Texas,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information from users accessing our website and utilizing our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://companion-care-los-fresnos-texas.primarycareaid.com.
Mobile applications and software developed by us.
Online services and products offered through our platform.
Interactions between users and our team via emails, calls, or text messages.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

Authorized User Access: When you use our applications and services as a registered user, we collect and process your data to provide personalized functionality and support.
Website Visitors: If you visit our websites, we may gather information about your browsing behavior to enhance user experience and for analytics purposes.
Communications: We communicate with users through various channels, including newsletters, emails, telephone calls, and text messages (SMS), and we respect your consent and preferences in these interactions.

Personal Data Collection

We collect several types of personal data, which can include:

Account Information: Details related to your user account creation and maintenance.
Payment Information: Data required for processing payments, such as credit card numbers, billing addresses, and payment history.
Financial Information: Financial records or banking information linked to your account.
Purchase Information: Details of products or services you have purchased from us.
Mobile Device Identifiers: Unique identifiers associated with your mobile devices when using our apps.
Location Data: Information about your physical location, gathered with your consent for specific features.
Feedback and Reviews: Content you provide through surveys, comments, or product reviews.
Social Media Information: Data from social media platforms when you interact with us on these platforms.
Product Information: Details you share about the products or services we offer, including preferences and usage patterns.

We collect this data through various methods: user input forms, account settings, browsing activities, automated tracking technologies (like cookies), and information provided by third parties.

Cookies

We employ cookies to enhance your experience on our website and for analytics purposes:

Strictly Necessary Cookies: These are essential for the basic functionality of our website, enabling features like user login and access to secure areas.
Preference Cookies: Cookies that remember your preferences and settings to personalize your experience.
Analytics Cookies: Used by our analytics tools to gather information about how users interact with our site, helping us improve its performance and content.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes described in this policy or required by applicable laws. Once the retention period expires, or when these purposes are fulfilled, we securely delete or anonymize your data.

Security Measures

To protect your personal data, we have implemented robust security measures:

Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
Access Controls: Our systems have access controls in place to ensure that only authorized personnel can access sensitive information.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to correct inaccurate or incomplete personal information.
Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
Restriction: The right to limit the processing of your personal data in specific situations.
Data Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: The right to object to the processing of your personal data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.
Appeals/Complaints: You have the right to file a complaint with a supervisory authority if you believe your privacy rights have been infringed upon.

To exercise these rights or for any data-related inquiries, please contact our Data Protection Officer using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website. We encourage users to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

For any questions, requests for information, or complaints regarding this Privacy Policy or your data, please contact us:

Email: [email protected]
Mailing Address: Companion Care Los Fresnos Texas, Data Protection Team, [Street Address], [City, State, Zip Code]